What is Forethought Assist?
Forethought Assist is an AI-powered browser extension designed specifically for support agents to revolutionize customer service workflows. This intelligent tool integrates seamlessly into your browser, providing instant access to critical information and resources. Its primary purpose is to enhance productivity by eliminating time-consuming searches, allowing agents to deliver exceptional customer service with greater efficiency and accuracy.
How to use Forethought Assist?
Installation is straightforward - simply add the extension to your browser. When handling customer inquiries, activate the extension with a keyboard shortcut or click the icon. The AI analyzes your current support ticket or customer message, then searches through your knowledge base, documentation, and previous interactions to provide relevant information. The results appear in a sidebar, allowing you to quickly find answers without switching tabs or opening new windows. You can also use the search function to query specific topics or issues.
Core features of Forethought Assist?
- Intelligent Contextual Search: Automatically understands your support context and provides relevant information based on the customer's issue
- Knowledge Base Integration: Connects with your existing documentation, FAQs, and internal resources for comprehensive information retrieval
- Real-time Suggestions: Offers proactive recommendations and solutions as you type responses
- Historical Data Access: Retrieves previous interactions with the customer for personalized service continuity
- Multi-source Aggregation: Combines information from various platforms into a unified interface for streamlined problem-solving

