What is Unthread?:
Unthread is an AI-powered Slack support tool that streamlines customer communication. It tracks conversations and intelligently prioritizes tickets to simplify support workflows and ensure timely responses.
How to use Unthread?:
Integrate Unthread into your Slack workspace. It automatically tracks conversations across channels, converting customer inquiries into tickets. The AI then prioritizes these tickets, and your team manages a unified queue within Slack to focus on critical issues first.
Core features of Unthread?:
- AI Ticket Prioritization: Automatically identifies and flags urgent customer issues.
- Automated Conversation Tracking: Monitors all Slack channels to capture customer inquiries.
- Intelligent Auto-Responses: Handles common queries to free up your team.
- Unified Support Inbox: Manages all prioritized tickets in one place.

