What is Omnichat?
Omnichat is an omnichannel chat commerce platform that integrates multiple messaging apps like WhatsApp, Facebook Messenger, Instagram, and website live chat into a single unified inbox. It enables businesses to provide exceptional customer service, execute marketing campaigns, and drive sales without switching platforms.
How to use Omnichat?
First, connect your messaging channels to the platform through the intuitive setup process. All incoming messages will appear in your unified inbox. Respond to customers, assign conversations to agents, and use internal notes for collaboration. Set up automated chatbots to handle common queries and use analytics to track performance and refine your strategy.
Core features of Omnichat?
- Unified Inbox: Manage conversations from multiple channels in one place
- Conversational AI & Chatbots: Deploy intelligent bots for 24/7 support
- Chat Commerce Tools: Showcase products and process payments within chats
- CRM Integration: Sync with existing CRM for customer profiles and segmentation
- Analytics & Reporting: Gain insights into customer behavior and performance

