What is Desku?
Desku is an AI-powered customer service software designed to streamline support operations for teams and small businesses. Its intuitive interface and advanced features make it an essential tool for enhancing customer satisfaction and operational efficiency. By leveraging artificial intelligence, Desku transforms how businesses manage customer interactions, providing a comprehensive helpdesk solution that empowers support teams to deliver exceptional experiences while optimizing workflow processes.
How to use Desku?
Getting started with Desku is straightforward. First, integrate the application into your existing workflow or website through simple API connections or plugin installations. Once activated, Desku automatically captures all customer inquiries across multiple channels, categorizes them based on priority and type, and assigns them to the appropriate team member. The built-in AI chatbot handles initial customer interactions, answering common questions and gathering essential information. Human agents can then focus on complex issues, with the AI providing suggested responses and knowledge base articles to ensure consistent, accurate support. The dashboard provides real-time analytics and performance metrics to help managers optimize team efficiency.
Core features of Desku?
Desku offers several powerful features that revolutionize customer support operations:
- Automated Ticket Management: AI automatically generates, prioritizes, and routes tickets, ensuring no inquiry goes unanswered while reducing manual workload
- Multi-Channel Support: Seamlessly manage customer interactions across email, chat, social media, and phone through a unified interface
- Intelligent Chatbot: 24/7 automated customer service with natural language processing that handles routine inquiries and escalates complex issues
- Real-Time Analytics Dashboard: Comprehensive insights into response times, customer satisfaction scores, and agent performance metrics
- Knowledge Base Integration: AI-powered search and article suggestions that help agents resolve issues faster and empower customers with self-service options

