What is Fundamento?
Fundamento is an advanced AI-powered platform designed to optimize frontline operations and elevate agent performance in customer support environments. This innovative tool integrates seamlessly with Yara systems to automate workflows, reduce response times, and deliver personalized customer experiences. By leveraging generative AI technology, Fundamento transforms how organizations handle customer interactions, making it an essential solution for contact centers, help desks, and customer service departments seeking to boost efficiency and satisfaction.
How to use Fundamento?
Implementing Fundamento begins with seamless integration into your existing Yara infrastructure. Once connected, the platform automatically analyzes incoming customer inquiries and routes them to the most qualified agents based on issue complexity and agent expertise. Agents can utilize AI-generated response templates to address common queries instantly, while the system provides real-time performance analytics and coaching suggestions. The intuitive dashboard allows managers to monitor team performance, identify training opportunities, and adjust workflows for optimal efficiency.
Core features of Fundamento?
- Intelligent Ticket Routing: Automatically directs customer inquiries to the most suitable agents using AI-powered analysis of issue complexity and agent skills
- Automated Response Generation: Creates personalized, context-aware responses that agents can customize and send with a single click
- Real-time Performance Analytics: Provides actionable insights on agent performance, customer satisfaction trends, and workflow bottlenecks
- Knowledge Base Integration: Instantly retrieves relevant information from your knowledge base to assist agents in resolving complex issues
- Predictive Workload Management: Forecasts call volumes and agent requirements to optimize staffing and resource allocation

