What is Rivelio?
Rivelio is an innovative AI tool transforming customer support through advanced sentiment analysis and conversation summarization. It empowers support teams with actionable insights to enhance customer satisfaction and service efficiency.
How to use Rivelio?
Simply integrate Rivelio into your support workflow. The tool automatically analyzes customer conversations in real-time, providing summaries and sentiment trends. Agents can then focus on critical aspects and respond more effectively to customer needs.
Core features of Rivelio?
- Sentiment Analysis: Accurately identifies emotional tone behind customer feedback
- Conversation Summarization: Condenses lengthy interactions into concise summaries
- Real-time Alerts: Notifies agents of sentiment shifts and emerging issues
- Customizable Reports: Generates detailed analytics for continuous service improvement

