What is Spiral?
Spiral is an AI-powered customer feedback analysis platform that uses machine learning algorithms to help businesses understand customer sentiment and detect issues proactively. It provides comprehensive solutions for enhancing customer experience, improving product quality, and driving business growth through real-time analysis and actionable insights.
How to use Spiral?
First, integrate Spiral with your existing customer feedback channels including social media, surveys, and support tickets. The platform automatically collects and processes incoming feedback using advanced AI algorithms. Next, review the generated reports and dashboards that highlight sentiment trends, issue patterns, and customer concerns. Finally, use the actionable insights to make data-driven decisions that improve products, services, and overall customer satisfaction.
Core features of Spiral?
- Real-time sentiment analysis across multiple channels
- Automated issue detection and categorization
- Customizable dashboards and reporting
- Integration with popular CRM and support tools
- Predictive analytics for future customer behavior

