What is Symanto Text Insights Platform?
Symanto Text Insights Platform is a sophisticated text analytics solution that combines advanced AI algorithms with psychological insights to decode customer feedback from online reviews. This comprehensive tool helps businesses understand customer sentiment, identify emerging trends, and gain actionable insights to improve products, services, and customer experience. By analyzing language nuances and emotional context, the platform transforms raw text data into meaningful intelligence that drives strategic decision-making.
How to use Symanto Text Insights Platform?
Using the platform is straightforward and intuitive. First, upload your review data through the secure data import feature, which supports various formats including CSV, JSON, and direct API connections. The AI engine then processes the text, applying natural language processing and psychological analysis to identify sentiment, emotions, and key themes. Within minutes, you'll receive visual dashboards and detailed reports highlighting patterns, sentiment trends, and specific areas needing attention. The platform allows you to filter results by product, region, or time period, and export insights for further analysis or presentation.
Core features of Symanto Text Insights Platform?
- Advanced AI-powered sentiment analysis that goes beyond simple positive/negative classification to detect nuanced emotions and intensity levels
- Psychological profiling that reveals underlying motivations and customer personality traits from text
- Automated theme detection and categorization that identifies recurring topics and issues across thousands of reviews
- Real-time trend monitoring that tracks sentiment changes and emerging issues as they develop
- Competitive benchmarking that compares your customer feedback against industry standards and competitors
- Customizable dashboards with interactive visualizations that make complex data easily understandable for all stakeholders

