What is Intercom?
Intercom is an AI-first customer service platform that combines powerful automation with human support to deliver exceptional customer experiences. It uses advanced AI to handle routine inquiries, freeing human agents for complex issues while maintaining personalized connections with customers.
How to use Intercom?
First, integrate Intercom across your website, app, and email. Configure the Fin AI Agent with your knowledge base to handle common queries automatically. The unified inbox manages all conversations, with escalations to human agents when needed. Set up automated workflows and proactive messaging to engage customers based on their behavior.
Core features of Intercom?
- Fin AI Agent: Instantly resolves customer queries with natural language
- Unified Inbox: Centralized management of all customer conversations
- Intelligent Ticketing System: Tracks and resolves complex issues
- Customizable Help Center: Self-service knowledge base for customers
- Proactive Messaging: Automated engagement based on user behavior

