What is Responso?
Responso is a centralized customer support platform for e-commerce businesses. It consolidates messages from email, social media, and live chat into a single, unified inbox, streamlining communication to boost customer satisfaction and drive sales growth.
How to use Responso?
Integrate Responso with your e-commerce platform and communication channels. View all incoming messages in one unified dashboard, automatically categorized for priority. Assign tickets to your team, use templates for quick replies, and set up automated workflows. Monitor response times and team performance with real-time tracking.
Core features of Responso?
- Unified Inbox: Merge email, social media, and live chat into one manageable stream.
- Smart Automation: Deploy chatbots and workflows to handle common inquiries instantly.
- Performance Analytics: Track key metrics like response time, resolution rate, and CSAT scores.
- Team Collaboration: Use internal notes and assignments to work together seamlessly on tickets.

